Peg COnsultancy
Round pegs don’t need to change shape.
Square holes were always the problem.
Proven.
Potent.
ProfitAble.
Stop losing revenue to churn and disengaged customers.
I help early-stage funded startups build practical client success systems, retention playbooks, and communication processes that actually work — without the cost or risk of hiring a full-time employee too early.
As the founder and solo consultant, I personally deliver what I’ve already done successfully for five startups: • 264% sales & renewal growth • $200K+ revenue recovered • 15% retention lifts and 25% engagement increases
I come in, run a Discovery process to understand your exact needs, build the systems and playbooks, fix the money bleed, and set you up so your future full-time hire can step into something that already works.
No more guessing. No more wasted spend on churn.
PEG Up Your Results. Learn how we align with your needs today.
PROVEN CREATIVES. MEASUREABLE RESULTS.
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Follow the Momentum
PROVEN CREATIVES. MEASUREABLE RESULTS. ⦁ Follow the Momentum
What People Are Saying
“Susanna is passionate about her work. One of her greatest strengths is the ability to create a process. She created several processes to keep the sales and customer renewal teams organized and focused. During her time at Muster, she was able to help maintain a retention rate of 70% of all clients year over year and contributed to 264% growth.”
— Alex Schettine, President, Muster Software“I have had the opportunity to work side-by-side with some of the most talented and hard working individuals worldwide and Susanna is no exception. She has a proven track record in working with people to enhance their lives. She is passionate about her work and customers, constantly dedicated to learning from her peers and also can work independently to deliver successful outcomes.”
— Mike Upchurch, VP of Financial Services Strategy, Domino Labs“Susanna’s strong communication skills helped elevate client satisfaction and also helped drive significant repeat business by gaining clients’ trust and fostering strong relationships. One of Susanna's standout qualities was her professional approach to navigating all types of customer engagements, providing positive client experiences while supporting our business. The majority of our clients are older adults and Susanna handled them with respect, patience and empathy. She was also deft at making them feel empowered – and with her effervescent personality, she always brightened their day!”
— Paige Wilson, Founder, NaborforceLet’s Talk Growth
Fill out the form and we’ll design a custom playbook and client success plan.